New Page 2

Getting Help with Ship Design/Factory Technical Problems
For Inner Space questions, first consult the extensive online and printed manuals and this web site's Troubleshooting page for answers to technical questions before sending us a message. The Ship Design/Factory Help page has answers to every ship design question we have been asked previously.

If your question is not already answered in the Online Manual or on this website, use the Tech Feedback Form below. We can also be reached by email and fax if you have any difficulty using the Tech Feedback Form.

Tech Support Feedback Form

indicates a required field that must be filled in.

Type of Problem
What version of the Factory do you have?
What version of the game do you have?

Do you have the Full or Evaluation Version?

Error Message (if any)
What video mode is Windows in?

Windows Version

Memory (RAM)

Describe the Problem Please describe the problem in as much detail as possible including what happened just before the problem occurred. Any details are helpful.

How to Reproduce the Problem We can't fix a problem unless we can reproduce it here. Since more than 100,000 Windows users have played the game, all known problems have been fixed. New problems are therefore unusual, so we really need specific instructions on how to make the problem occur with as much detail as possible including exactly where in the Factory it happens and the text of any error messages.

CONTACT INFO
Full Name (first, last)
Email

Note: If you filled in your full return email address correctly, you will receive a confirmation email shortly after we receive your message. If you do not receive an email confirming your message within one day, try resubmitting your support question. If you still don't get confirmation, email innerspaceorder@sdispace.com for assistance.

Other Ways to Get Tech Support
Do not call our voice phone lines for tech support since the operators just process orders and do not have technical information.

Email: innerspaceorder@sdispace.com
Fax: call us by voice (250-721-2206) and we can arrange to receive a fax from you on a different phone line.